How to reset your password: (Pterodactyl Panel)
1) Go to your control panel and locate this button
2) Enter your email.
3) After entering your email, quickly check your inbox to see if you have gotten an email from us saying Password Reset.
4) Follow the link inside that email and enter your new password.
How to reset your password: (Multicraft Panel)
Contact us on a livechat or a ticket on billing area providing your multicraft username. We will then respond to you with a new password for your account which you can change via the panel upon login.